Effective date: 01/01/2025

At www.coaching-monaco.com, your privacy matters. This Privacy Policy outlines how your personal data is collected, used, stored and protected in accordance with the General Data Protection Regulation (GDPR) (EU Regulation 2016/679).

1. Who We Are

This website is operated by Wilbrock LLC, a private company who offers its services to clients worldwide.
For questions regarding this policy, please contact:
contact@coaching-monaco.com
www.coaching-monaco.com

2. What Personal Data We Collect

We may collect and process the following types of personal data:

  • Name and contact details (email address, phone number, etc.)
  • Information provided through contact forms or discovery meeting bookings
  • Session notes (when relevant and with consent)
  • Payment and billing information (processed securely via third-party services)
  • IP address and usage data through cookies (for analytics purposes)

3. How We Use Your Information

We use your data for the following purposes:

  • To provide and schedule coaching sessions
  • To communicate with you about appointments and services
  • To issue invoices and process payments
  • To improve the website and client experience (via cookies/analytics)
  • To comply with legal obligations

4. Legal Basis for Processing

We process your data under the following legal bases:

  • Contractual necessity – to provide the coaching services you request
  • Consent – for optional communications or data you choose to share
  • Legal obligation – for accounting and compliance purposes
  • Legitimate interest – to improve and protect our services

5. How Long We Keep Your Data

  • Contact form submissions and booking info: up to 12 months
  • Coaching session notes (if any): max. 12 months after end of collaboration
  • Invoices and payment records: 5–10 years (as required by financial law)
  • Cookies: according to expiration settings (see Cookie Policy)

6. Your Rights (GDPR)

Under the GDPR, you have the right to:

  • Access your personal data
  • Correct or update it
  • Request deletion (where applicable)
  • Object to processing
  • Withdraw consent at any time
  • Lodge a complaint with your Data Protection Authority

To exercise these rights, contact us at 📧 [inserați emailul].

7. How We Protect Your Data

We implement appropriate technical and organizational security measures, including:

  • Encrypted session platforms (e.g., Zoom with password protection)
  • Secure email communication
  • GDPR-compliant data storage and handling
  • No unnecessary data collection or third-party sharing

8. Third-Party Services

We may use GDPR-compliant third-party providers such as:

  • Booking tools (e.g., Calendly, Acuity)
  • Payment processors (e.g., Stripe)
  • Email service providers (e.g., MailerLite, Mailchimp)
  • Website analytics (e.g., Google Analytics – with anonymized IP)

9. Cookies

We use cookies and other tracking technologies to collect Non-Personal Information and sometimes Personal Information to enhance your experience on our Website. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. Please note that disabling cookies may affect the functionality of the Website.

10. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in law or services. The latest version will always be available on this page.

🕯️ Final Note

Your trust is essential.We are committed to discretion, confidentiality and ethical data handling — in full compliance with European regulations.

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